On Ground FAQs

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International flights: Check-in counters open three hours before scheduled departure time and close 40 minutes before the scheduled departure time.All gates close 10 minutes before the scheduled departure time.

Domestic flights: Check-in counters open two hours before the scheduled departure time and close 30 minutes before the scheduled departure time. All gates close 10 minutes before the scheduled departure time.Please be aware that during morning and afternoon rush hours, it can often take two hours to reach the airport from a riverside hotel. Plan accordingly.

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Domestic passengers of all classes should enter Entrance 2 in order to check in at Row D.

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For international flights, your passport with visa (if required at the destination), and your ticket. For domestic flights, only your ticket and I.D are required.

If you are frequent flyer member with Royal Orchid Plus or a Star Alliance program member, your membership card can also be presented at check-in to help ensure accurate mileage credit.

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International law prohibits the placing of magnetised, inflammable, corrosive, radioactive, oxidising, or explosive articles; pressurised gasses, toxic substances, oxygen cylinders, paint, mercury, munitions, and fireworks in checked or unchecked (carry-on) luggage. In many countries, strong-smelling materials, lighter fuel and refills, fresh food or fruit, infected live animals, or weapons must not be taken aboard the aircraft. Such items are subject to confiscation and the owner may be subject to a fine, depending on the country. If you are not certain if an item you are carrying is prohibited, please ask a THAI agent before you arrive at check-in.

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Royal Orchid Gold status members and Star Alliance Gold members flying on THAI Smile flights are entitled to use Royal Silk Lounges at Bangkok Suvarnbhumi Airport, other airports in Thailand and lounges displaying the Star Alliance Gold Symbol,     where available, along with one guest upon presentation of a valid Gold card and boarding passes for same-day departing THAI Smile, THAI or Star Alliance flights.

4 Royal Silk Lounges are allocated on concourse D, C and E at Suvarnabhumi International Airport In addition, a Royal Orchid Lounge is located on concourse E with separate seating areas for Royal First Class and Royal Silk Class passengers. Facilities include Private Entertainment Seats, Family Room, Business Center (Wi-Fi Internet) and Shower facilities.

Domestic passengers may enjoy a Royal Silk Lounge at Concourse A. Facilities include Business Center , Wi-Fi Internet, Food and Beverage Corner.

Star Alliance Gold and Star Alliance Paid Membership cardholders are kindly requested to use Royal Silk Lounges and the Royal Orchid Lounge at Concourse C and E.

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All departing passengers should enter level 4 as check-in counters are located there.

International Flights

Royal Orchid Plus Gold and Star Alliance Gold members should enter Entrance 2 for dedicated check-in service at Row B.

Economy Class passengers should enter Entrance 4 or 5 for common check-in at Rows H and J.

Group passengers should enter Entrance 2 for dedicated check-in at Row D.

Domestic Flights

Royal Orchid Plus Gold and Star Alliance Gold members should enter Entrance 2 for dedicated check-in service at Row B.

Economy Class passengers should enter Entrance 2 for common check-in at Rows B and C.

Group passengers should enter Entrance 2 for dedicated check-in at C.

Kiosk and Internet Check-in are also available for domestic travel. The kiosks are located between Row B and C. Dedicated bag drop counters for Kiosk and Internet Check-in are provided at Row C.