Please enter the reservation code and the name standing on the booking to view and/or manage the booking details such
Enjoy the convenience and ease of online check-in for THAI Smile operated flights. Check-in can be made from 24-2 hours prior to scheduled flight departure.

HOTEL BOOKING

Find the Best Deal, lowest rate guarantee
Please enter the reservation code and the name standing on the booking to view and/or manage the booking details such
Enjoy the convenience and ease of online check-in for THAI Smile operated flights. Check-in can be made from 24-2 hours prior to scheduled flight departure.

HOTEL BOOKING

Find the Best Deal, lowest rate guarantee
Please enter the reservation code and the name standing on the booking to view and/or manage the booking details such
Enjoy the convenience and ease of online check-in for THAI Smile operated flights. Check-in can be made from 24-2 hours prior to scheduled flight departure.

HOTEL BOOKING

Find the Best Deal, lowest rate guarantee
?
Frequently

Find out the answer and solution prepared for your query

Answer :
1) Airport check-in counter 
2) THAI Smile website or mobile application – must be done 24 hours prior the scheduled flight and is not valid for Thai Airways codeshare flight (TG XXXX)

Answer :
International laws prohibit the entry of magnetic substances, flammable substances, disabling chemicals, radioactive substances, fuels or explosives, compressed gas, poison, compressed oxygen, paint, mercury, weapons and flares. For checked and carry-on baggage, many countries prohibit the following substances such as foul-smelling substances, lighter fluid, fresh fruits and food, animals which could carry communicable diseases and weapons. If these substances are found, they may be confiscated or the passenger may face a fine depending on that country laws. If you would like more information about what you can put in your checked or carry-on baggage, please direct your inquiry at Thai Smile staff before checking in.

Answer :
For regional flight, passenger must present a valid visa to travel to the destination country (if require) along with confirmed itinerary or reservation code. 
For Domestic flight, passenger must present any form of identification card that has been issued by the government (with recent picture)

Answer :
THAI Smile check-in counter at Don Mueang Airport is located at 3rd floor of Terminal 2 Row 12J,12K,12L and 12M 
THAI Smile check-in counter at Suvarnabhumi Airport is located at Row D D3-D10 

Answer :
For Regional flight, Counter check-in will be open 3 hours prior the scheduled flight and will be close 60 minutes prior the scheduled flight. The gate will be close 10 minutes prior the departure time. 
For Domestic flight, Counter check-in will be open 2 hours prior the scheduled flight and will be close 45 minutes prior the scheduled flight. The gate will be close 10 minutes prior the departure time. 
Please spare extra time for your trip to the airport as traffic may take longer than usual during rush hours.

Answer :
In case you buy the ticket via www.thaismileair.com, Smile Call Center or Smile Service Office, you can request a receipt at Manage My Booking menu in www.thaismileair.com.

Answer :
Passenger can pick up the requested invoice at Smile Contact Center or ask to for it to be delivered. 
Passenger who purchase an air ticket at Smile Contact Center can request an invoice immediately, at the counter. 
In addition, passenger who purchase an air ticket at Smile Contact Center can submit a request to forward an invoice to other Smile contact Center (to other airports). 
In such case, you will receive an email notification after the invoice is completed.

Answer :
When requesting for invoice, passenger will receive two emails 
a. Acknowledge Email – Stating that THAI Smile has already received your request and your invoice is currently in the process of issuing
b. Issued Email – Your invoice has been issued and
i. Can be picked up at Smile Contact Center or 
ii. Currently in the delivering process 

Answer :
Passenger must contact Smile Call Center or Smile Contact Center or sent an email to THAI Smile (channels where passenger requested an invoice from) in order to make modification on the invoice.

Answer :
Passenger can contact Smile Service Center or Smile Call Center for further process.

Answer :
Yes, you can request group-rate quotation via email: groupsales@thaismileair.com

Answer :
Yes, change of reservation can be made via www.thaismile.air.com under the Manage my booking segment, at ticketing offices or via the Smile Contact Center at +66-2- 118-8888 or 1181 (24 hours).

An advanced seat assignment is applicable for domestic flights 1 - 24 hours before departure time in all classes of service.

Answer :
THAI Smile Special Unit officers are stationed at various points around the Departure Hall to aid passengers needing special assistance. Wheelchairs are also available. THAI Smile also provides ‘Smile Girls to aid passengers up until boarding for those in need of assistance such as unaccompanied minors, young passengers, and those with medical conditions. You can make your request for special assistance by contacting the Smile Contact Center at 02-118-8888 or 1181 throughout 24 hours.

Answer :
The additional baggage allowance is calculated per kilogram, starting from 5 kilograms to 10/15/20/25 and 30 kilograms accordingly. One passenger can purchase a maximum of 30 kilograms per destination.

Answer :
The baggage allowance for the Smile Plus Class is 30 kgs (66 Pounds). The baggage allowance for the Smile Class is 20 kgs (44 pounds) An infant (not occupying a seat) is allowed 10 kgs (22 pounds), excluding one fully-collapsible child stroller, pushchair, or infant carrying basket.

Answer :
Yes, Royal Orchid Plus members are entitled to the same benefits as same as they receive from Thai Airways. 
– Additional baggage allowance according to tier status 
10 additional kgs for Silver status members 
20 additional kgs for Gold and Platinum status members 
– Airport lounge access for Gold and Platinum members (where available)

Answer :
Yes, you can contact the ticketing office at 02-356-1111.

Answer :
Yes, Royal Orchid Plus members can earn miles and redeem tickets with THAI Smile. Any THAI Smile flights that are less than 500 miles will automatically earn members 500 miles. Mileage Accrual Chart by RBD

Service Class               WE Booking Class         Miles Factor  Fare Type
Premium Economy        U, A, P                      110%         Smile Plus
Economy                    Y, B, M, H, Q, V, W, T 100%         Smile Flexi
Economy (Domestic)     K, S, Z, O                   50%          Smile Saver
Economy (International) K, S, Z, O                   25%          Smile Saver
Economy                     T, K, S, Z, O               0%           Smile Promotion
However, sponsor and barter air ticket is not eligible for mileage accrual.

Internet Check-in is THAI Smile's online check-in which gives you a more convenient service. The service is provided for THAI Smile flights.

Just go to www.thaismileair.com. Once you have your reservation code, go to iCheck-in and fill in your reservation code. The system will then process yur check-in instantly.

Yes, the Internet Check-in is available from 24 hours up to 2 hour before the flight's scheduled departure time.

Internet Check-in cannot be used for those requiring special needs such as wheelchairs, medical attention or children traveling alone. Those requesting a special meal can use Internet Check-in if you made the request during your ticket reservation.

Yes, and you can also change your seat on connecting THAI Smile flights, which will be automatically through checked-in for you if the flights are in the same reservation code. Additionally, your THAI Smile return flight in the same reservation code, within 24 hours, will be automatically checked-in too. But if a connecting flight is with another airline, seat change is not allowed.

International law prohibits the placing of magnetised, infilammable, corrosive, redioactive, oxidising, or explosive articles; pressurised gases, toxic substances, oxygen cylinders, paint, mercury, munitions, and fireworks in checked or unchecked (carry-on) luggage. In many countries, strong-smelling materials, lighter fuel and refills, fresh food or fruit, infected live animals, or weapons must not be taken aboard the aircraft. Such items are subject to confiscation and the owner may be subject to a fine, depending on the country. If you are not certain if an item you are carrying is prohibited, please ask a THAI Smile agent before you arrive at check-in.

Your assigned seating may be released for other passengers and your ticket may be voided.

For international flights, you need a passport with a visa (if your destination country requires a visa for entry), as well as reservation documents or the reservation code. For domestic flights, you need an identification card or any identification document with a picture on it such as a passport or government-issued identification cards, as well as reservation documents or the reservation code.

Payment can be made via credit cards and debit cards such as Visa, Master in Thai Baht.

You can purchase additional baggage allowance at check-in counter on the day you travel. Please make sure that flight date and time of purchase certificate match your travel itinerary.

The additional baggage allowance is calculated per kilogram, starting from 5 kilograms to 10/15/20/25 and 30 kilograms accordingly. One passenger can purchase a maximum of 30 kilograms per destination.

All THAI Smile passengers are entitled to 20 kilograms of checked baggage allowance, and those travelling on Smile Plus class will be received 10 extra kilograms allowance (the total of 30 kgs).

Baggage carried in excess of the free baggage allowance is charged as follows, irrespective of the class paid for and used by the passenger.

Excess Baggage Charge rate, applicable to a checked portion of travel on purely THAI Smile Domestic and International sectors, are in Weight Concept on a fixed rate listed below.


Domestic Route

Between Bangkok and

Khon Kaen/ Udon Thani 55 THB/KG.

Chiang Mai/ Ubon Ratchathani 60 THB/KG.

Surat Thani 65 THB/KG.

Chiang Rai/ Phuket/ Krabi 70 THB/KG.

Hat Yai 80 THB/KG.

Between Chiang Mai and Phuket 125 THB/KG.

 

International Route

Between Bangkok and Macau 320 THB/KG.

*Remark: Incl. value added tax.

‘Smile Class’ passenger is entitled to 20 kg baggage allowance. ‘Smile Plus’ passenger is entitled to 30 kg baggage allowance.
In addition, passengers can take one piece of hand luggage weigh up to 7 kg on the plane without extra charges.

You may study the arrival process when you reach at Suvarnabhumi Airport from following video presentation link:

 

   

  

 

 

Answer :
1) Airport check-in counter 
2) THAI Smile website or mobile application – must be done 24 hours prior the scheduled flight and is not valid for Thai Airways codeshare flight (TG XXXX)

Answer :
International laws prohibit the entry of magnetic substances, flammable substances, disabling chemicals, radioactive substances, fuels or explosives, compressed gas, poison, compressed oxygen, paint, mercury, weapons and flares. For checked and carry-on baggage, many countries prohibit the following substances such as foul-smelling substances, lighter fluid, fresh fruits and food, animals which could carry communicable diseases and weapons. If these substances are found, they may be confiscated or the passenger may face a fine depending on that country laws. If you would like more information about what you can put in your checked or carry-on baggage, please direct your inquiry at Thai Smile staff before checking in.

Answer :
For regional flight, passenger must present a valid visa to travel to the destination country (if require) along with confirmed itinerary or reservation code. 
For Domestic flight, passenger must present any form of identification card that has been issued by the government (with recent picture)

Answer :
THAI Smile check-in counter at Don Mueang Airport is located at 3rd floor of Terminal 2 Row 12J,12K,12L and 12M 
THAI Smile check-in counter at Suvarnabhumi Airport is located at Row D D3-D10 

Answer :
For Regional flight, Counter check-in will be open 3 hours prior the scheduled flight and will be close 60 minutes prior the scheduled flight. The gate will be close 10 minutes prior the departure time. 
For Domestic flight, Counter check-in will be open 2 hours prior the scheduled flight and will be close 45 minutes prior the scheduled flight. The gate will be close 10 minutes prior the departure time. 
Please spare extra time for your trip to the airport as traffic may take longer than usual during rush hours.

Answer :
In case you buy the ticket via www.thaismileair.com, Smile Call Center or Smile Service Office, you can request a receipt at Manage My Booking menu in www.thaismileair.com.

Answer :
Passenger can pick up the requested invoice at Smile Contact Center or ask to for it to be delivered. 
Passenger who purchase an air ticket at Smile Contact Center can request an invoice immediately, at the counter. 
In addition, passenger who purchase an air ticket at Smile Contact Center can submit a request to forward an invoice to other Smile contact Center (to other airports). 
In such case, you will receive an email notification after the invoice is completed.

Answer :
When requesting for invoice, passenger will receive two emails 
a. Acknowledge Email – Stating that THAI Smile has already received your request and your invoice is currently in the process of issuing
b. Issued Email – Your invoice has been issued and
i. Can be picked up at Smile Contact Center or 
ii. Currently in the delivering process 

Answer :
Passenger must contact Smile Call Center or Smile Contact Center or sent an email to THAI Smile (channels where passenger requested an invoice from) in order to make modification on the invoice.

Answer :
Passenger can contact Smile Service Center or Smile Call Center for further process.

Answer :
Yes, you can request group-rate quotation via email: groupsales@thaismileair.com

Answer :
Yes, change of reservation can be made via www.thaismile.air.com under the Manage my booking segment, at ticketing offices or via the Smile Contact Center at +66-2- 118-8888 or 1181 (24 hours).

An advanced seat assignment is applicable for domestic flights 1 - 24 hours before departure time in all classes of service.

Answer :
THAI Smile Special Unit officers are stationed at various points around the Departure Hall to aid passengers needing special assistance. Wheelchairs are also available. THAI Smile also provides ‘Smile Girls to aid passengers up until boarding for those in need of assistance such as unaccompanied minors, young passengers, and those with medical conditions. You can make your request for special assistance by contacting the Smile Contact Center at 02-118-8888 or 1181 throughout 24 hours.

Answer :
The additional baggage allowance is calculated per kilogram, starting from 5 kilograms to 10/15/20/25 and 30 kilograms accordingly. One passenger can purchase a maximum of 30 kilograms per destination.

Answer :
The baggage allowance for the Smile Plus Class is 30 kgs (66 Pounds). The baggage allowance for the Smile Class is 20 kgs (44 pounds) An infant (not occupying a seat) is allowed 10 kgs (22 pounds), excluding one fully-collapsible child stroller, pushchair, or infant carrying basket.

Answer :
Yes, Royal Orchid Plus members are entitled to the same benefits as same as they receive from Thai Airways. 
– Additional baggage allowance according to tier status 
10 additional kgs for Silver status members 
20 additional kgs for Gold and Platinum status members 
– Airport lounge access for Gold and Platinum members (where available)

Answer :
Yes, you can contact the ticketing office at 02-356-1111.

Answer :
Yes, Royal Orchid Plus members can earn miles and redeem tickets with THAI Smile. Any THAI Smile flights that are less than 500 miles will automatically earn members 500 miles. Mileage Accrual Chart by RBD

Service Class               WE Booking Class         Miles Factor  Fare Type
Premium Economy        U, A, P                      110%         Smile Plus
Economy                    Y, B, M, H, Q, V, W, T 100%         Smile Flexi
Economy (Domestic)     K, S, Z, O                   50%          Smile Saver
Economy (International) K, S, Z, O                   25%          Smile Saver
Economy                     T, K, S, Z, O               0%           Smile Promotion
However, sponsor and barter air ticket is not eligible for mileage accrual.

Internet Check-in is THAI Smile's online check-in which gives you a more convenient service. The service is provided for THAI Smile flights.

Just go to www.thaismileair.com. Once you have your reservation code, go to iCheck-in and fill in your reservation code. The system will then process yur check-in instantly.

Yes, the Internet Check-in is available from 24 hours up to 2 hour before the flight's scheduled departure time.

Internet Check-in cannot be used for those requiring special needs such as wheelchairs, medical attention or children traveling alone. Those requesting a special meal can use Internet Check-in if you made the request during your ticket reservation.

Yes, and you can also change your seat on connecting THAI Smile flights, which will be automatically through checked-in for you if the flights are in the same reservation code. Additionally, your THAI Smile return flight in the same reservation code, within 24 hours, will be automatically checked-in too. But if a connecting flight is with another airline, seat change is not allowed.

International law prohibits the placing of magnetised, infilammable, corrosive, redioactive, oxidising, or explosive articles; pressurised gases, toxic substances, oxygen cylinders, paint, mercury, munitions, and fireworks in checked or unchecked (carry-on) luggage. In many countries, strong-smelling materials, lighter fuel and refills, fresh food or fruit, infected live animals, or weapons must not be taken aboard the aircraft. Such items are subject to confiscation and the owner may be subject to a fine, depending on the country. If you are not certain if an item you are carrying is prohibited, please ask a THAI Smile agent before you arrive at check-in.

Your assigned seating may be released for other passengers and your ticket may be voided.

For international flights, you need a passport with a visa (if your destination country requires a visa for entry), as well as reservation documents or the reservation code. For domestic flights, you need an identification card or any identification document with a picture on it such as a passport or government-issued identification cards, as well as reservation documents or the reservation code.

Payment can be made via credit cards and debit cards such as Visa, Master in Thai Baht.

You can purchase additional baggage allowance at check-in counter on the day you travel. Please make sure that flight date and time of purchase certificate match your travel itinerary.

The additional baggage allowance is calculated per kilogram, starting from 5 kilograms to 10/15/20/25 and 30 kilograms accordingly. One passenger can purchase a maximum of 30 kilograms per destination.

All THAI Smile passengers are entitled to 20 kilograms of checked baggage allowance, and those travelling on Smile Plus class will be received 10 extra kilograms allowance (the total of 30 kgs).

Baggage carried in excess of the free baggage allowance is charged as follows, irrespective of the class paid for and used by the passenger.

Excess Baggage Charge rate, applicable to a checked portion of travel on purely THAI Smile Domestic and International sectors, are in Weight Concept on a fixed rate listed below.


Domestic Route

Between Bangkok and

Khon Kaen/ Udon Thani 55 THB/KG.

Chiang Mai/ Ubon Ratchathani 60 THB/KG.

Surat Thani 65 THB/KG.

Chiang Rai/ Phuket/ Krabi 70 THB/KG.

Hat Yai 80 THB/KG.

Between Chiang Mai and Phuket 125 THB/KG.

 

International Route

Between Bangkok and Macau 320 THB/KG.

*Remark: Incl. value added tax.

‘Smile Class’ passenger is entitled to 20 kg baggage allowance. ‘Smile Plus’ passenger is entitled to 30 kg baggage allowance.
In addition, passengers can take one piece of hand luggage weigh up to 7 kg on the plane without extra charges.

You may study the arrival process when you reach at Suvarnabhumi Airport from following video presentation link:

 

   

  

 

 

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Explore beyond the known. #FlyDirect with #ThaiSmileAirways from Lucknow, Uttar Pradesh, Jaipur, Rajasthan, Varanasi, Uttar Pradesh and Gaya, Bihar. To book visit india.thaismileair.com Or Call Lucknow: +91-9919101329 Jaipur: +91-9829311179 Delhi:+91-9811377002 #WithASmile #thaismile #thaismilecrew #thai #sky #airplane #thaismileair #bedirect #flydirect #Lucknow #Jaipur #Varanasi #Gaya

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Now pack more fun in your bags! #FlyDirect with #ThaiSmileAirways from Lucknow, Uttar Pradesh, Jaipur, Rajasthan, Varanasi, Uttar Pradesh and Gaya, Bihar. To book visit india.thaismileair.com Or Call Lucknow: +91-9919101329 Jaipur: +91-9829311179 Delhi:+91-9811377002 #WithASmile #thaismile #thaismilecrew #thai #sky #airplane #thaismileair #bedirect #flydirect #Lucknow #Jaipur #Varanasi #Gaya

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Break from the monotony and be yourself. #FlyDirect with #ThaiSmileAirways from Lucknow, Uttar Pradesh, Jaipur, Rajasthan, Varanasi, Uttar Pradesh and Gaya, Bihar. To book visit india.thaismileair.com Or Call Lucknow: +91-9919101329 Jaipur: +91-9829311179 Delhi:+91-9811377002 #WithASmile #thaismile #thaismilecrew #thai #sky #airplane #thaismileair #bedirect #flydirect #Lucknow #Jaipur #Varanasi #Gaya

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Enjoy seats of your choice when you fly with thaismile.. #FlyDirect with #ThaiSmileAirways from Lucknow, Uttar Pradesh, Jaipur, Rajasthan, Varanasi, Uttar Pradesh and Gaya, Bihar. To book visit india.thaismileair.com Or Call Lucknow: +91-9919101329 Jaipur: +91-9829311179 Delhi:+91-9811377002 #WithASmile #thaismile #thaismilecrew #thai #sky #airplane #thaismileair #bedirect #flydirect #Lucknow #Jaipur #Varanasi #Gaya

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"I have been travelling the world and I keep exploring" Alumna Pisinee Viyakornvilas has been discovering our planet since graduating with her #MBA from IMI. She is currently working as an Air Purser for #thaismile airways . . . . #hospitalityschool #imialumni #imisuccessstories #hospitalitymanagement #seetheworld #imiswitzerland #internationalstudent #thaismileairways #airhostesslife #travelingtheglobe #careergoals @memekoi

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Be myself ❣️ Cr photo :สายเหมือย #thaismileairways #groundthaismile #flywiththaismile

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Be myself ❣️ Cr photo : สายเหมือย #thaismileairways #groundthaismile #flywiththaismile

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